The metrics we care most about … our customer ratings
Nothing pleases us more than pleasing customers like you. Apparently, that sits pretty well with you, too. But don’t just take our word for it. Here are a few kind words our customers had to say about us. It’s experiences like these, and the chance to work with such wonderful people, that make us look forward to coming to work each day.
Seaway has established a stellar team of print experts and world-class equipment. Neither of these matters if the customer isn’t satisfied. More important than how we do things is why we do them — and our No. 1 reason is customer satisfaction.
SOURCE: Voice of the Customer Study: Top 20 customer ratings based on a 1-10 scale.
See how our best customers rate us! Download our recent Voice of the Customer Study Executive Summary.
Seaway Printing executed a difficult job for us with seeming ease. We required a fast turn-around on a high-end oversized magazine, with expectations of perfect trim and exceptional printing. They completed the job with quickness, accuracy and professionalism. I was happy to have no calls with excuses of broken down this or that, or a backed-up print schedule delaying my job. Perfect color, perfect trim, with no “issues” and they turned in the best price bid in the entire state on the project.
We received the catalogs and they look great. The combination of the 175-line screen and the bright white silk paper really make the colors and images pop. So thanks for giving me a better product at a reasonable price. The AQ coating really gives the cover a nice silk look and does not leave smudges or finger prints. To get a sheet fed, high quality printed catalog at the same price as what a web printer would do is hard to find, so thank you. I can’t say enough about how the press operator did an excellent job matching the color make-ready sample catalog I sent to them; you can’t tell them apart.
Christian Publisher – Downers Grove, IL
Based upon the status reports received from Seaway, I’m happy to report that your record for the months of January through March was Superior. Out of 13 receipts possible, we received 13 on Fridays as requested. Your continued effort and consistency in faxing these in a timely manner is much appreciated. It’s a reflection of a positive relationship.
I just wanted to send a quick email to tell you I can’t be happier working with your company. My CSR has been great … You have been a great source for me on a lot of new and repeat orders. Your pricing has been very fair, and your service is great. Your press room does a great job and you should pass it on to them. We are growing at this end and I would like to think that in the coming year, you will be getting a lot of my larger work that I can’t do on my digital. You have put me in the ball game on some of my quotes and its due to your pricing that I am getting this work. I look forward to a new and solid relationship with your company and I hope you feel the same. Thank you again for all your help with pricing and once again a big thanks goes out to our CSR for the great service they and your company is giving us.
We received our 2 samples today of the books and they look ABSOLUTELY TERRIFIC. We are really so pleased with the final results. The printing looks great, the color images are just stunning, and the tabs look really good too. Thanks for watching over this book so carefully. I so appreciate that fully impositioned 2nd proof that we received from you– that was a great idea and really helped us. My client has seen the book and is really pleased with the results as well. I’ve never seen her so happy!
Thanks for contributing to the success of this book, which is so important on an institutional level for us all here. Please let everyone involved on your end know how happy we are here.
I just wanted to thank you again and share with you that we have a HAPPY CUSTOMER thanks to all your hard work! There should be plenty more where this came from, and please thank your team for us!
I am the production manager and print buyer for a music publishing company. Seaway printing has been my go-to printer for more than a decade. They can handle a wide variety of printing whether traditional or digital, from greeting cards to perfect bound books; from catalogs and promotional flyers to CD slip cases. I know that when I call Seaway my job is in good hands and will be beautifully printed, on time and the price will be fair and reasonable. Seaway makes my job easier.
The catalogs were just delivered. They look absolutely fantastic! The color looks great. The printing is crisp. The alignment of graphics from page to page is spot on. Great work folks. Thank you for your efforts.
I have worked with Seaway Printing for more than thirteen years. During that time, they have proven to be a valuable asset to my company. I can always count on them for top quality printing, and to advise me in the best way to solve any problem that might arise. Seaway has been my main printer for all of our hymnal and worship aid music accompaniments.
Seaway’s quotes for projects are excellent. There are never any surprises. In fact, they often make suggestions as to how a project can be set up better so as to be more efficient and save money.
Seaway’s knowledge, experience and organizational skills have been extremely helpful over the years, but beyond that, my customer service rep’s calm, positive, can-do attitude has been of personal comfort during deadline crises.
I would recommend Seaway Printing without reservation or hesitation.
I just had a children’s book printed by Seaway. I found it to be a very professional experience. The quality of the book is wonderful and the quality of the personnel to deal with was equally wonderful.