The metrics we care most about … our customer ratings
Seaway has established a stellar team of print experts and world-class equipment. Neither of these matters if the customer isn’t satisfied. More important than how we do things is why we do them — and our No. 1 reason is customer satisfaction.
SOURCE: Voice of the Customer Study: Top 20 customer ratings based on a 1-10 scale.
I just had a children’s book printed by Seaway. I found it to be a very professional experience. The quality of the book is wonderful and the quality of the personnel to deal with was equally wonderful.