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The metrics we care most about … our customer ratings

Seaway has established a stellar team of print experts and world-class equipment. Neither of these matters if the customer isn’t satisfied. More important than how we do things is why we do them — and our No. 1 reason is customer satisfaction.

SOURCE: Voice of the Customer Study: Top 20 customer ratings based on a 1-10 scale.

Christian Publisher – Franklin Park, IL

I have worked with Seaway Printing for more than thirteen years. During that time, they have proven to be a valuable asset to my company. I can always count on them for top quality printing, and to advise me in the best way to solve any problem that might arise. Seaway has been my main printer for all of our hymnal and worship aid music accompaniments.

Seaway’s quotes for projects are excellent. There are never any surprises. In fact, they often make suggestions as to how a project can be set up better so as to be more efficient and save money.

Seaway’s knowledge, experience and organizational skills have been extremely helpful over the years, but beyond that, my customer service rep’s calm, positive, can-do attitude has been of personal comfort during deadline crises.

I would recommend Seaway Printing without reservation or hesitation.

More Testimonials

See how our best customers rate us! Download our recent Voice of the Customer Study Executive Summary.

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