The metrics we care most about … our customer ratings
Seaway has established a stellar team of print experts and world-class equipment. Neither of these matters if the customer isn’t satisfied. More important than how we do things is why we do them — and our No. 1 reason is customer satisfaction.
SOURCE: Voice of the Customer Study: Top 20 customer ratings based on a 1-10 scale.
Christian Publisher – Downers Grove, IL
Based upon the status reports received from Seaway, I’m happy to report that your record for the months of January through March was Superior. Out of 13 receipts possible, we received 13 on Fridays as requested. Your continued effort and consistency in faxing these in a timely manner is much appreciated. It’s a reflection of a positive relationship.