The metrics we care most about … our customer ratings
Seaway has established a stellar team of print experts and world-class equipment. Neither of these matters if the customer isn’t satisfied. More important than how we do things is why we do them — and our No. 1 reason is customer satisfaction.
SOURCE: Voice of the Customer Study: Top 20 customer ratings based on a 1-10 scale.
Print Broker – Elk Grove Village, IL
I just wanted to send a quick email to tell you I can’t be happier working with your company. My CSR has been great … You have been a great source for me on a lot of new and repeat orders. Your pricing has been very fair, and your service is great. Your press room does a great job and you should pass it on to them. We are growing at this end and I would like to think that in the coming year, you will be getting a lot of my larger work that I can’t do on my digital. You have put me in the ball game on some of my quotes and its due to your pricing that I am getting this work. I look forward to a new and solid relationship with your company and I hope you feel the same. Thank you again for all your help with pricing and once again a big thanks goes out to our CSR for the great service they and your company is giving us.