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The metrics we care most about … our customer ratings

 

Seaway has established a stellar team of print experts and world-class equipment. Neither of these matters if the customer isn’t satisfied. More important than how we do things is why we do them — and our No. 1 reason is customer satisfaction.

SOURCE: Voice of the Customer Study: Top 20 customer ratings based on a 1-10 scale.

University Publisher – Madison, WI

We received our 2 samples today of the books and they look ABSOLUTELY TERRIFIC. We are really so pleased with the final results. The printing looks great, the color images are just stunning, and the tabs look really good too. Thanks for watching over this book so carefully. I so appreciate that fully impositioned 2nd proof that we received from you– that was a great idea and really helped us. My client has seen the book and is really pleased with the results as well. I’ve never seen her so happy!
Thanks for contributing to the success of this book, which is so important on an institutional level for us all here. Please let everyone involved on your end know how happy we are here.

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